We want you to feel confident about your investment in Unity programming education. This policy outlines when refunds apply, how to request one, and what to expect during the process.
Our approach prioritizes transparency. If something doesn't work out, we'd rather have an honest conversation than leave you frustrated. That said, refunds aren't automatic — they depend on timing, circumstances, and your engagement with the programme.
When Refunds Apply
- Request made within 14 days of programme start date
- Less than 20% of course materials accessed or downloaded
- No completion certificates have been issued
- Technical issues preventing access that we cannot resolve
- Programme cancelled or postponed by Rextron beyond six months
When Refunds Don't Apply
- More than 14 days have passed since programme commencement
- You've accessed over 20% of learning materials
- Change of mind after significant participation
- Personal circumstances unrelated to programme quality
- Violation of terms resulting in access suspension
How to Request a Refund
Contact Our Team
Email [email protected] with your full name, enrolment details, and reason for the request. Include any relevant documentation that supports your case.
Initial Review
We'll acknowledge your request within two business days and review your account activity, access history, and eligibility based on this policy.
Decision Communication
Within seven business days, we'll inform you whether your request has been approved. If approved, we'll explain the next steps. If not, we'll provide clear reasoning.
Processing Payment
Approved refunds are processed within 10 business days. Funds return to your original payment method. Bank processing times vary but typically take 5-10 additional days.
Common Refund Scenarios
Early Withdrawal
If you realize within the first week that the programme isn't suitable and haven't accessed much content, you're likely eligible for a full refund.
Technical Problems
Persistent access issues that prevent participation may qualify for a refund if we cannot resolve them within a reasonable timeframe.
Programme Changes
If we significantly alter course structure or postpone start dates beyond agreed timelines, you have the option to request a full refund.
Late Requests
Requests made after 14 days or following substantial engagement with materials are typically not eligible, though exceptions may apply.
Personal Circumstances
Life happens. While we're sympathetic, refunds for personal reasons after the eligibility period are generally not possible.
Partial Completion
If you've completed a significant portion of the programme and then request a refund, we cannot accommodate this request.
Payment Methods and Processing
Credit and Debit Cards
Refunds return to the card used for original payment. Processing typically takes 5-10 business days after we initiate the refund, depending on your card issuer.
Bank Transfers
If you paid via bank transfer, provide account details for the refund. We'll process within 10 business days, though bank clearing times may add 3-5 days.
Payment Plans
For instalment plans, refunds are calculated based on payments already made minus any utilized services. Remaining instalments are cancelled upon approval.
Third-Party Processors
Payments through platforms like PayPal follow their refund timelines. We initiate promptly, but final processing depends on the third-party service.
Important Considerations
- Refund eligibility is assessed on a case-by-case basis within the parameters of this policy
- Downloaded materials, completed assessments, and certificate issuance affect eligibility
- We reserve the right to deny requests that don't meet stated criteria
- Fraudulent refund requests may result in permanent account suspension
- This policy applies to individual enrolments; corporate or bulk purchases have separate terms
- Policy updates take effect immediately but don't apply retroactively to existing enrolments